Shipping Policy
Last updated: November 10, 2026
1. Shipping Information
Welcome to Novyelle Beauty!
We are committed to providing a reliable and transparent shopping experience for our customers.
We offer international shipping to eligible destinations, depending on product availability and shipping restrictions.
Some orders are fulfilled and shipped directly by our trusted international suppliers and logistics partners.
2. Order Processing
Orders are processed after payment confirmation.
Processing times vary depending on product availability, supplier operations and order volume.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
3. Estimated Delivery Times
Delivery times depend on the destination, selected shipping method and fulfilment location.
Estimated delivery times will be displayed at checkout or communicated when available.
Please note that delivery estimates are not guaranteed arrival dates.
International shipments may experience delays due to customs procedures, public holidays, weather conditions or carrier disruptions.
4. Shipping Costs
Shipping costs are calculated according to the destination, selected shipping method and applicable store promotions.
Any shipping charges payable to Novyelle Beauty will be displayed during checkout before payment confirmation.
Free shipping may be offered on selected products, destinations or promotional campaigns when clearly indicated.
5. International Shipping and Customs
Some products may be dispatched from warehouses outside the customer's country.
International orders may be subject to customs duties, import taxes or handling fees.
Where these charges are not included in the checkout total, they may be collected by local customs authorities or delivery carriers.
Any additional charges and the party responsible for paying them will be disclosed where required by applicable law.
6. Order Tracking
When tracking information is available, customers will receive a tracking number by email after shipment.
Tracking updates may take some time to appear in the carrier's system.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information.
If you notice an error in your shipping address, please contact us as soon as possible.
We will attempt to update the address before dispatch, but changes cannot always be guaranteed.
Your statutory consumer rights remain unaffected.
8. Delayed, Lost or Damaged Packages
If your order is significantly delayed, lost or arrives damaged, please contact our customer support team.
We will investigate the issue with the relevant supplier or shipping carrier and provide an appropriate solution in accordance with applicable consumer protection laws.
9. Multiple Shipments
Orders containing multiple products may arrive in separate packages.
This can happen when items are shipped from different warehouses or fulfilment partners.
Tracking details may be provided separately for each shipment.
10. Contact Us
For shipping questions or assistance with your order, please contact:
Novyelle Beauty
Email: novyellebeauty@gmail.com
Business location: Switzerland
We are happy to assist you with questions about your delivery.