Return & Refund Policy

At Novyelle Beauty, your satisfaction is important to us. We want you to shop with confidence.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, unopened, in its original packaging, and in the same condition in which you received it.

Please contact us at novyellebeauty@gmail.com before returning any item.

2. Beauty & Hygiene Products

For hygiene and safety reasons, opened or used cosmetics, including mascara and other makeup products, generally cannot be returned for a change of mind.

This restriction does not affect your statutory rights regarding defective, damaged, or incorrectly supplied products.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at novyellebeauty@gmail.com.

Include your order number, a description of the issue, and photographs if available.

We will review the situation and arrange an appropriate solution, such as a replacement or refund, in accordance with applicable law.

4. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, normally within 10 business days of approval. Your bank or payment provider may require additional processing time.

5. Return Shipping

For voluntary returns, customers are generally responsible for return shipping costs unless otherwise agreed.

Where a return is required because of an incorrect or defective product, we will provide a solution in accordance with applicable consumer protection laws.

Please contact us before sending any products back. We will provide the appropriate return instructions and address.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before an order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible, but applicable return and consumer rights remain unaffected.

7. International Orders

International returns and refunds are subject to applicable consumer protection laws in the customer's country or region.

Nothing in this policy limits any mandatory consumer rights.

8. Contact Us

For questions about returns, refunds, or cancellations, please contact:

Novyelle Beauty

Email: novyellebeauty@gmail.com